Web Chat — Interactive Widget for Your Website
Embed a customizable live chat widget on your website. Engage site visitors, capture incoming leads, and automate support.
TL;DR — Summary
What is the Web Chat Widget?
Our Web Chat is a lightweight JS plugin added to your HTML. It acts as an interactive portal linking visitors straight to your AI bot or live agents.
Supports file attachments, session storage persistence, and fast asynchronous loading to keep your web performance high.
Web Chat Metrics
Web Chat Features
Custom Visual Styling
Tune colors, logo badges, fonts, and greeting cards to fit your brand identity.
Offline Lead Collection
Collects email addresses and queries if support agents are currently busy.
Persistent Chat Session
Saves conversation logs even if visitors close or refresh tabs.
Step-by-Step Implementation
Intent & NLP Modeling
Train your virtual assistant using localized datasets, colloquial expressions, and domain-specific vocabulary.
API & Database Integration
Connect webhooks to query your internal databases, CRMs, or billing endpoints dynamically for live customer details.
Human Escalation Routing
Configure clean handoff logic to route complex inquiries to human customer support desks (like Zendesk, Salesforce).
Industry-Specific Solutions
Banking & Fintech
Balance checks, card unblocking workflows, security ticket routing, and instant automated Pix copying strings.
Varejo & E-commerce
24/7 shipping ticket resolving, returns and exchanges workflows, and personalized conversational product recommendations.
Healthcare & Clinics
Automated exam bookings, appointment scheduling, and patient symptom-based department routing.
Logistics & Shipping
Secure parcel tracking lookups using national ID (CPF) queries, delivery dispute logs, and driver updates.
Carrier-Grade Local Telecommunications
Unlike global aggregators with high latency, BulkSMS hosts its core architecture and AI clusters locally in Brazilian data facilities.
Our São Paulo nodes ensure all user conversation metadata and logs remain stored in Brazil under strict LGPD compliance protocols.
Our engineering operations desk provides qualified support in Portuguese 24/7/365, giving your product and dev teams immediate developer-to-developer assistance.
Local NLP Servers
Low-latency conversational NLP pipelines.
LGPD Sovereignty
São Paulo datacenters protecting user data.
24/7 Portuguese Support
Talk directly to local telecom developers.
Native CRM Integrations
Binds easily to enterprise database systems.
What our customers say
about our services
"Our virtual assistant with WhatsApp NLP now handles 80% of client queries with no human agent intervention."
Mateus Solano
São Paulo - SP
"The bot's ability to understand local Brazilian Portuguese dialects and informal speech reduced user friction."
Deborah Secco
Rio Grande do Sul - RS
"We integrated the chatbot directly with our SQL databases for real-time PDF bill generation and order status."
Lazaro Ramos
Minas Gerais - MG
"Excellent support for product carousels and Meta interactive buttons. Sales via chat increased by 30%."
Taís Araújo
Rio de Janeiro - RJ
"The bailout handoff to human support is seamless for clients, preserving their complete conversation logs."
Reynaldo Gianecchini
Santa Catarina - SC
"Bulk SMS's webhook responses arrive in milliseconds. Prompt replies with no lag or connection timeouts."
Adriana Esteves
São Paulo - SP
"With Bulk SMS's AI, we built doctors appointment booking flows on WhatsApp that run entirely by themselves."
Tarcísio Filho
São Paulo - SP
"Easy interface to script conversational journeys and pull retention metrics and resolution SLA charts."
Patrícia Pillar
Santa Catarina - SC
Read more from our blog
Web Chat FAQ
Engage Your Website Traffic
Deploy our JavaScript Web Chat widget and turn visitors into sales opportunities.